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Having difficulties accessing my messages

Having difficulties accessing my messages

Started by Kim Campbell on July 16, 2012

7 Comments

Kim Campbell said #1 Jul 16, 2012 at 7:24am

I've been receiving an error message when I attempt to access my messages... 504 Gateway Time-out
The server didn't respond in time.

Thanks,
Kim

Site Admin said #2 Jul 16, 2012 at 8:03am

Hello Kim,

We recommend you clear your Internet history/cache. If you continue to see an error message, please try checking your Private Messages in an alternate browser. For example, if you are currently using Internet Explorer, please try viewing your Private Messages in Firefox or Chrome.

Please let us know if you need any further assistance.

Thank you!

Kim Campbell said #3 Jul 18, 2012 at 2:38pm

I followed your advise about clearing my internet history/cache, I cleared Chrome, Internet Explorer, and Firefox. However, doing so did not change the outcome, I'm still having difficulty accessing my messages. I'm still receiving the 504 Gateway Time-out.

Site Admin said #4 Jul 18, 2012 at 3:38pm

Hello Kim,

We're sorry to hear you are still having trouble accessing your messages. Is this issue isolated to just your Private Messages inbox, or are you experiencing slow load times with your profile as well?

Thank you!

Steelmom said #5 Jul 18, 2012 at 5:26pm

It is very slow getting into profile and messages this has been the norm since the site changed.

Kim Campbell said #6 Jul 19, 2012 at 12:05pm

It's just as Steelmom states,since the site change,a very slow load with profile and sometimes it's not even possible to access it. As for private messages,gaining access is non-existent.

Site Admin said #7 Jul 19, 2012 at 3:09pm

Hi Steelmom and Kim,

Thank you for the feedback. We will look into the issue and resolve it as quickly as possible.

Thanks again!

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